Flights Trains Cruises and Buses Reviews

About that flight: Air Asia X (Premium Flat Bed)


Date: 07 November 2013

Route: Sydney to Kuala Lumpur (LCCT)

Scheduled time: 9:30pm departure time (departed a couple of minutes early)

Seat: 1C

Cost:  AU$200 one way for original economy booking + AU$138 upgrade cost = AU$338 total, one way

Air Asia introduced business class seats in 2010 and became the first and only low cost carrier to have flat bed seats in the world. I have been eyeing these seats for a while now, and have not had the money nor the opportunity to try them, so when I was notified that my Option Town request to upgrade to flat bed was successful, it put a big smile on my face. Finally, am I able to review what everyone has been talking about!

So how did it go?

Let’s just consider this. Air Asia is a low cost airline. We’ve all had incidents with low cost airlines and are becoming quite skeptical to anything that says low cost. At least, from a friend’s previous experience, he’ll never fly Air Asia again due to a luggage misunderstanding.

Air Asia Premium Seats_ Amy McPherson
Air Asia Premium Seats

However, I have been a fan of the airline sine they started flying to Australia in 2008. Low cost, yes, but they do it so much better than say… Ryan Air or Jetstar.

The introduction to a premium class is one fine example. While Jetstar has a ‘business class’, it is no more than just fluffier seats and an inclusive fare. So Air Asia decided to step up a little and introduce proper flat beds.

So, it was flat, but it wasn’t horizontal. There is a slant at around 30 degrees downwards towards the feet. Seats were a little hard but contoured for comfort, and has various position settings, including feet only or back only buttons.

Air Asia Premium Seat Adjust _ Amy McPherson
Seat position adjustments

Once we took off and I was fed, I reclined to the full flat bed and settled myself in for the night. I had a good pillow and a duvet and as soon as I found a comfortable position that stops me from sliding (for future reference, on my sides with my legs slightly curled) I was sound asleep.

Air Asia Premium Duvets
Not just a ‘blanket’, but a duvet!

I can’t quite say I had a really good night’s sleep. I don’t think you ever could have uninterrupted sleep considering the aircraft noise, people going to the toilet and captain wanting to make announcements about buckling up for turbulence, however I think I had a decent sleep.

The service is as usual, friendly and accommodating (this is not limited to premium class), and as I said, I have been flying Air Asia for 5 years now, and as long as I check and double check my booking, book everything in advance and do not have any last minute changes, I’ve not had any major issues.

And consider the price I paid, it was fantastic value. Fingers crossed that I get upgraded again on my way back!

Air Asia Premium Sleep - Amy McPherson
I really did sleep!

For those who don’t want to ‘risk’ not getting upgraded, the Premium seats on Air Asia Sydney to Kuala Lumpur route cost AU$999 one way. That makes it AU$2000 return, which is around half the cost as other airline’s business class seats.

About Option Town

I didn’t get the upgrade for free, if that is what you were wondering. I had applied to Option Town, a concept of selling upgrades cheaply for flights that are partially empty to those who didn’t want to pay for a premium seat upfront. The seats are ‘sold’ at less than the upfront purchase, with a small application fee and if you don’t get an upgrade, the cost paid for the upgrade (minus the application fee) are refunded after the flight departure.

Air Asia utilises Option Town to manage this upgrade concept and I believe several other airlines do too. Visit for more details.

7 thoughts on “About that flight: Air Asia X (Premium Flat Bed)”

  1. Hi, amy. I want to know how to do web check in if the upgrading is succesfull. Usually i prefer to do web check in 7days before depart. thanks amy.

    1. Hi Ika
      I believe if you have been upgraded (and still have time) then you can simply check in as per normal on the web.
      However, Air Asia can delay telling you if you have been upgraded and you may have to rock up to the airport to find out! I prefer web check in too, but unfortunately sometimes you are made to wait until you get to the airport to check in.
      Good luck!

  2. Hi Amy,

    For the Optiontown, you mentioned that there were 2 successful upgrade out 5 times upgrade that you applied before.

    For the 3 unsuccessful upgrade, how is the refund process? Have you receive back all the refunds?

    I already booked for 2 pax of the Air Asia X seat upgrade & want to book another pax that is in separate booking but after I read few thumbs down feedback about the unsuccessful upgrade and refund, those made me quite worry now.

    1. Hi Max
      Refund is generally automatic around 5-10 working days after your flight. And yes, I have received all the refunds, minus the sign up fees of course.

      I usually pay with PayPal and haven’t had a problem. There are of course, many situations things could go wrong but from my personal experience I’ve not had any issues.

      I hope this helps and help you to be less nervous :)


  3. Hi, i just search through the web and saw your review on this Option Town Premium Flat Bed Upgrade. I am just curious about when we will be notified if the upgrade is successful. As example i am having the flight on Friday, will i been notified couple days before?

    1. Hi SOH :)
      Option Town does advise that they will notify you between 4 days to 4 hours before your flight. On average, out of the 5 times I’ve applied for upgrade (I got it twice out of five), I’ve been notified in the 24-48 hour before my flight.

      Good luck!


Share your thoughts below!